Substitution Policy


Substitutions may be necessary to ensure your arrangement or specialty gift is delivered in a timely manner. The utmost care and attention is given to your order to ensure that it is as similar as possible to the requested item.

  • In arrangements of assorted flowers, the colors shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.

  • For one-of-a-kind flower arrangements, such as all roses or all lilies, we will make every attempt to match the flower type, but may substitute with another color.

  • If the floral container shown online is not available, a similar container will be used.

  • Fruits, fruit baskets, flower baskets may substitute with equal or greater value.

Important Note:

1) We Delivery Monday to Sunday (7 Days a week). Unfortunately we cannot guarantee delivery at a specific time of day.

2) For Confirmation please allow 24 hours after the scheduled delivery date to request delivery confirmation of your order. For provincial orders, allow up to 72 hours from the time of your request for delivery information.

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