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Flower
arrangements shown here are indicative. We do our best to give
better result than shown. It may be possible that actual
arrangement varies due to availability of flowers and other
reasons beyond our control.
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Fresh Baked cakes
are available only after 10.30 am from bakeries. Thus fresh
baked cakes can only be delivered after that time. In
exceptional cases you may request to keep the cake prior day
in refrigerator & deliver next morning. But we don't advise
this.
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The delivery team and customer support team of Flower-India.in may need to contact customer through email and phone for cutomer verification, product and delivery address confirmation and directions. When the customer places order with Flower-India.in, it means that the customer has given explicit permission to Flower-India.in team to call irrespective of DND status. If a customer does not want to receive the calls, they need to inform Flower-India.in team in advance.
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Orders received
after 4 Pm IST shall normally be processed as next day orders
BUT we shall try our best to deliver same day. A phone call
after placement of such urgent orders will be appreciated.
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We would try to maintain the
flavour and shape of the cake as per the order. But we may not be able to commit on the
flavor and shape of the cake delivered. However the quantity of the cake is
guaranteed.
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The prices quoted
at our website is for FREE delivery within city limits. Any
delivery out of city limits and to villages etc. In case of
Perishable Items may attract extra delivery charge between INR
100 to INR 250.
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Delivery of
certain branded items may not be possible/delayed under
certain un-controllable circumstances such as product is not
available in the market or discontinued by the manufacturer.
In such cases, similar product, nearest to the description
shall be delivered. Conformance would be seeked from the
customer for the same through e-mail. However, if there is no
response from the customer within 24 hrs., it shall be assumed
that she/he has agreed to the delivery of the alternate
product.
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Request for
cancellation of confirmed order can be made up to 1 day prior
to the delivery date. You can send cancellation request at orders@flower-india.in
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The perishable
commodities displayed on the site and the actual products
delivered will be similar and may not be exact replicas as
these items are hand-made and can vary. However, in all such
cases the quantity specified in the order will be provided as
desired.
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If ordered flowers
/ cake /sweets / chocolates are not available in the
respective city or town, we shall deliver alternate flowers
/ cake /sweets of desired quality and equal to (or greater
than) order value.
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No claim of
whatsoever nature under any circumstances will be
tenable other than the claim for 100% refund of payment made.
All such claims if any, are to be raised within 24 hours of
delivery /non-delivery.
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The owner of the
site retains the right to refuse any order unconditionally.
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If there is no one
available at the shipping address (to accept the delivery of
your order) at the time of delivery, the order will
not be considered late. Hence in such cases, no refunds,
cancellations, liability can be made.
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All claims are
subject to the jurisdiction of Court at Gurgaon, India only.
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If the shipping
address is incorrect and recipient is also un-reachable on
phone
OR if no one is available to accept the delivery of the
perishable gift item (when delivery attempt is made) then in
such cases the order will be assumed as executed & no refund
will be made.
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While placing an
order, please provide us with the following information for
delivery at Hotel / Hospital.
Hotel
Full address of the hotel.
Room No.
Telephone number of the hotel.
Name of Tour company, if applicable.
Hospital
Full address of the hospital.
Ward number or name.
Home address of recipient with phone number.
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If the recipient
has not checked in at the hotel on the delivery date, the
order will be left at the reception & the order will be
assumed as executed. If the person has checked out of
the hotel by delivery date, the order will be assumed as
executed & no refund will be made in such cases.
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If Flower-india.in
is unable to deliver your order, then complete
refund will be made. We shall not be liable for any
other charges, loss of profits, emotional stress or any other
liability etc. caused due to non-delivery.
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Quantities/ sizes
specified on the site are indicative in nature and hence there
can be slight variations in the delivered item, depending on
the availability of the gift items
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Flower-india.in
has taken every care for the accuracy of the information
provided in the site. It has exercised due diligence in
providing the latest products/information. However, Flower-india.in
or its employees or its affiliates are not responsible for the
loss or damage caused to any of the users due to the
information inadvertently provided in the site. Discount
Offers, if any are not applicable on Gift Coupons.
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The delivered item
for the product categories 'Watches' and 'Apparels' may/ may
not be exact replica of the images shown on the website
(depending on the availability of the ordered gift item).
Hence in such a case the delivered gift item for these 2
product categories (i.e. Watches and Apparels) shall be
similar/ close-replica to the image shown for the ordered gift
item.
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For delivery of
gift items to Wedding Ceremonies/ Marriage Halls, we may not
be able to assure the delivery to the bride and/or bride-groom
because of non-accessibility of our delivery team to the
couple. However, we shall ensure that the delivery is made to
one of the responsible member of host. Also, if possible we
shall provide you with the name of the recipient through our
order confirmation mail.
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Genunity
of information & interest of making payments:
The customer promises that the information provided to Flower-india.in
is true, correct and accurate. The customer also agrees to pay
all charges incurred by them and users of your account
and credit cards or other payment mention at prices in effect
when such charges are incurred.
The customer agrees to defend indemnity & hold Flower-india.in
and its affiliates harmless from all liabilities &
expenses including attorneys fee related to any violation
of this agreement by them and also for the use of the services
or transmission of any message or information by them
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Flower-india.in
may modify this agreement from time to time
without giving any prior information.
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If the recipient
is not satisfied with the flowers/gifts delivered due to
un-fresh flowers or dissatisfied due to quality, the customer
who ordered the Flowers/Gifts will be given 100% refund,
provided that the recipient refuses to accept the
Flowers/Gifts and returns the same instantly at the address
stated on the Delivery Order with intact condition.
